How do I get support for labs?

We're here to help if you have questions or issues while you're working through labs.

The SafeStack Academy team provides support during New Zealand business hours. These are 9am to 4pm NZT. 

You can still contact us at other times, though! Any queries that come through after hours will be answered on the next business day — so you can rest assured you'll still get help.

How to contact us for support

  1. Send us a live chat message from the academy.safestack.io page or wherever you are on the SafeStack Academy site
  2. Email us at support@safestack.io

For our live chat options, click the speech bubble icon at the bottom left of the screen, then the pen icon, then type your question.

What details to share

The more information you give us, the faster we can help you.

Helpful details include:

  • The issue you're seeing (screenshots are great for this)
  • How we might replicate it
  • Anything you've tried to fix the issue.