This article will guide you through the cancellation process
You must have a "Purchaser" role in your team to follow the instructions below.
Why would you need to cancel your subscription?
Life is full of change. Sometimes we change our minds and want to try something else. Sometimes our circumstances change, and we are forced to change other parts of our operations as a result. Whatever causes you to change your mind about SafeStack, we understand.
We will never make it hard to change with us, even if that means saying goodbye.
Canceling before the next billing period
If you cancel your account before the start of the next billing period, you will not be charged again. You may cancel your accounts at any time with a minimum of 30 days notice to SafeStack in writing to support@safestack.io.
Refunds will not be given if you cancel your Plan or delete your account before the end of your Term. For the avoidance of doubt, in the event that the subscription is for a multiple-year Term, any termination will only be permitted at the end of that Term. If you choose to cancel before the end of your term, your subscription will remain active until the end of your paid term.
See our terms of service here
What happens after a paid plan expires?
If you decide not to renew your plan, your subscription can be downgraded to our Free Plan - which means your team will still have access to our platform, although with course restrictions and no access to our community and seminars.
This allows organizations to continue their learning journey using our free plan. And when they are ready to switch back to a paid plan in the future, they can start where they left off.
If you prefer to terminate your account
If you prefer not to be downgraded to our Free Plan and want to cancel your subscription and delete your account and course progress, please get in touch with our friendly customer support team via Help and Support tab in your learning platform, who will help you cancel your subscription and remove your user from our system.
Giving us feedback
If you have canceled, we will reach out to you via email to find out more. We would love to use this moment to gather any feedback you might have and explore any additional ways we could have supported you.
Would you still need some help?
If you have issues or further questions related to plan cancellation, please get in touch with our support team.