Request to delete a user

Group Leaders can request to delete a user from their organization.

You must be a Group Leader of your organization to request the removal of a user.

When a user is deleted, all their progress data is deleted too. Therefore, deleting a user is not recommended, except in specific cases, like when someone is leaving the company and you don't need their data. 

If you would like to remove a user profile from your group, get in touch with support.

  • The Group Leader should contact our customer support
  • Provide the email associated with the user profile that should be removed

Removing a user profile will also delete all data associated with this user. So, if a learner completes courses and has "historical data", their progress will also be deleted.

Still need help?

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